Date of last update: 12 May 2025.

This Privacy Policy describes how EXCELLJETS SASU (hereinafter «we», «us» or «ExcellJets») collects, uses, shares, and protects the personal information you provide when using our website www.excell-jets.com (hereinafter the «Site») and our private jet charter services.

We are committed to protecting your privacy and processing your personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the French Data Protection Act of 6 August 2004.

Data controller for personal data

The controller of your personal data is: EXCELLJETS SASU

Single-member simplified joint-stock company with a capital of 2,000 euros

Registered office: 31000 TOULOUSE Registered with the R.C.S. of THONON-LES-BAINS under number SIRET 82002168100029

VAT number: FR40820021681

Telephone: 06 25 36 28 96 Email address: contact@excell-jets.com

The personal data controller is Mr François-Xavier Bogillot.

For any questions relating to this policy or to exercise your rights, you can contact them at the aforementioned e-mail address or by post to the head office address.

2. What personal information do we collect?

We may collect and process the following types of personal information when you use our Site and services:

• Identification and contact details Surname, first name, title, email address, telephone number, postal addressif necessary for billing or specific services).
• Information relating to your flight requests and bookings Preferred routes (departure and arrival airports), intended flight dates and times, number of passengers, specific flight preferences (catering requirements, ground services, animal transport, etc.and, if necessary for international flights, passenger information required by the authorities (name, date of birth, nationality, passport number).
• Site Navigation and Usage Information IP address, type and version of your browser, time zone, pages visited on our Site, time spent, and other diagnostic data collected via cookies or similar technologies (for more details, please see our Cookie Policy.
• Information you voluntarily provide to us: Any information you choose to provide to us via the contact forms, by email, by telephone, or when you subscribe to our newsletter.

3. How do we use your personal information and on what legal basis?

We use your personal information for the following purposes, based on the appropriate legal grounds:

• To process your quote requests and organise your flights (Execution of a contract We use your information to understand your needs, offer you tailored charter solutions, manage bookings with air operators, and coordinate all aspects of your trip.
• To communicate with you and manage our customer relationship (Performance of a contract / Legitimate interestTo answer your questions, provide you with assistance, inform you about your flights, and manage our business relationship.
• To improve our services and the experience on our Site (Legitimate Interest): We analyse usage data to optimise our Site, personalise your experience and develop new services.
• To send you marketing communications (Consent) : If you have consented (for example, by subscribing to our newsletter), we may send you information about our services, our special empty leg offers, or ExcellJet news. You can withdraw your consent at any time.
• Pour to comply with our legal and regulatory obligations (Legal obligationIn particular regarding aviation security, invoicing, taxation, and to meet the requests of the competent authorities.

4. Sharing your personal information

ExcellJets is committed to not selling, renting, or trading your personal information with third parties for commercial purposes. However, we may share some of your data with:

• Air carriers and aviation service providers Only information strictly necessary for the organisation and carrying out of your flight (e.x: passenger names, route, preferencesThese partners are contractually obliged to respect the confidentiality and security of your data.
• Our technical service providers Such as our host (Hostinger, IT service providers who help us maintain our Website and systems, and analytics tools (subject to anonymisation or your consent for cookies).
• The competent authorities If the law requires it or if it is necessary to protect our rights, safety or that of others.

5. Retention Period of Your Data

We retain your personal information for the strictly necessary duration to achieve the purposes for which it was collected, as described above.

This duration includes the time necessary to fulfil our contractual, legal, accounting, and tax obligations. For example, data relating to an unsuccessful quote request will be retained for a limited period, while billing data will be retained in accordance with statutory deadlines.

Data collected for marketing purposes with your consent will be retained until you withdraw that consent.

6. Security of your personal data

ExcellJets takes the security of your personal data very seriously. We implement appropriate technical and organisational measures to protect your information from loss, unauthorised access, disclosure, alteration or destruction.

7. Your rights regarding your personal data

In accordance with the GDPR and the Data Protection Act, you have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasureright to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processingparticularly for direct marketing)
• Right to withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal)
• Right to define guidelines regarding the fate of your data after your death.
• Right to lodge a complaint with the National Commission for Information Technology and Liberties (CNIL).

To exercise any of these rights, please contact Mr François-Xavier Bogillot using the contact details provided in Section 1 of this policy. We may ask you to prove your identity before responding to your request.

8. Cookies

Our Site uses cookies to improve your browsing experience, analyse traffic, and personalise content. For more information on the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

9. Changes to our privacy policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page and the «last updated» date will be revised. We encourage you to review this policy regularly to stay informed about how we protect your information.